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Have a question about an order, a product, or just want to say hello? We'd love to hear from you.
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Frequently Asked Questions
Quick answers to common questions
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact us with your order number and we'll provide a prepaid return label. Refunds are processed within 5-7 business days of receiving the return.
How long does shipping take?
Standard shipping takes 5-7 business days within the continental US. Express shipping (2-3 business days) is available at checkout. Orders over $75 qualify for free standard shipping.
Do you ship internationally?
Yes! We ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. You can see shipping options at checkout based on your location.
Are your products sustainable?
Sustainability is at the core of what we do. We work with artisans who use responsibly sourced materials, and all our packaging is recyclable or biodegradable. Each product page includes information about materials and sourcing.
Do you offer wholesale pricing?
Yes, we work with select retailers who share our values. Please fill out the contact form above with "Wholesale Inquiry" as the subject, and include information about your store. Our wholesale team will be in touch within 48 hours.
Can I track my order?
Absolutely! Once your order ships, you'll receive an email with tracking information. You can also log into your account to view order status and tracking details at any time.